Financial policies

Thank you for choosing Dentistry on Sherbrooke for your dental needs! We are committed to providing you and your family with excellent care and convenient financial arrangements.

Dental patient billing

  • Our fees are based on the current Ontario Dental Association Fee Guide.
  • For your convenience we accept direct payment from your insurance, Visa, Mastercard, debit, e-transfer and cash.
  • Unless other arrangements have been made, payment in full is expected at the time that treatment is provided.
  • We accept Assignment of Benefits (also known as Direct Billing). This means that if your insurance company accepts electronic submission of claims (EDI) and provides a real-time Explanation of Benefits (EOB), our office will be paid directly by your insurance company and you will be responsible only for any portion not covered by your insurance.
  • As your partner in oral health, our relationship is with you, not your insurance company. While we submit your claims as a courtesy, you the patient are ultimately responsible for all fees associated with your treatment.

Dental insurance
Dental Insurance

  • Please ensure that you have all your current insurance information with you at the time of your appointment.
  • Dental plans are an employee benefit designed to help offset the cost of dental care. Not all treatment may be eligible or full reimbursable- please become familiar with the details of your coverage, especially its limitations and deductibles! There are over 30 000 different dental insurance plan contracts in Ontario, and changes occur frequently. Under the Privacy Act insurance companies are not obligated to disclose details of insurance plans to dental offices, so our knowledge of your dental benefits is limited to what you know.
  • All treatment and care decisions should be made by you and your dentist based on actual needs, aside from what your dental plan coverage. Your insurance plan is not necessarily a treatment plan.
  • The majority of dental insurance plans are set up to allow for Direct Billing, which means that our office gets paid directly and the patient is only responsible for the amount not covered (co-payment, or “co-pay”) on the day of treatment. Some plans are not set up this way, which means they pay the subscriber (patient) directly. If this is the case, you are expected to pay for your treatment in full on the day of service unless other arrangements have been made. We will submit your claim and you will be reimbursed directly, typically within a 2-3 days.
  • Please note that it is illegal for dental offices to waive the patient co-pay; this is insurance fraud, and any dentist who allows this is risking their license and livelihood.

Cancellation policy

  • Dental procedures require preparation and planning. A booked appointment means that staff, instruments, equipment and materials have been exclusively reserved for you. If you are unable to attend your upcoming appointment, we request the courtesy of 2 business days notice. We ask that you respect our time as we respect yours.
  • If you fail to cancel or do not show up for your appointment, we reserve the right to charge you a fee for the time we have lost.

Delinquent accounts

  • If you have questions regarding your account please call us at 705 743 2495. Many times, a simple phone call will clear up any misunderstanding.
  • Although our mission is to provide excellence in all facets of dental care to our patients, there is an underlying business component to any dental practice. Please remember that you are fully responsible for all fees charged by our office, regardless of your dental insurance coverage. To reduce inefficiencies and administrative costs, it is our policy to send all 30 day+ delinquent accounts to a third party collection agency.

Tax receipts

  • We are happy to provide year-end summaries for tax purposes. Out of pocket dental expenses are often tax deductible- please consult with your accountant.